Help Center

Frequently Asked Questions

Quick answers about ordering, delivery, payments, quality, and account support.

How is the meat packed and delivered?

Products are packed in food-grade sealed pouches and dispatched in chilled packaging. Delivery partners are instructed to avoid prolonged exposure and hand over quickly.

Do you offer same-day delivery?

Same-day delivery may be available in select locations and time slots. Final availability is shown at checkout based on serviceability and order load.

Can I schedule delivery for later?

Yes. You can choose from available delivery windows at checkout. Scheduled slot options vary by city, peak demand, and cut availability.

What payment methods are supported?

We typically support major cards, UPI, net banking, and other gateways shown during checkout. Payment methods can change based on provider uptime and region.

Can I change or cancel an order after placing it?

If packing has not started, our support team can help with edits or cancellation. Once packed or out for delivery, changes may be limited.

What if I receive an incorrect or damaged item?

Contact support with your order ID and product photos as soon as possible. We review all quality and fulfillment issues and provide resolution as per policy.

Do products include weight and cut details?

Yes. Product pages include cut description, approximate net weight range, and pricing information. Please review details before checkout.

How should I store products after delivery?

Refrigerate or freeze immediately based on intended use. Follow safe food handling and cooking guidelines to maintain freshness and hygiene.

Do you support bulk or event orders?

Yes, bulk requests may be supported depending on quantity, location, and lead time. Reach out through the Contact page with your expected date and volume.

How do I contact support quickly?

Email support@magicmeatsupreme.in and include your order ID. We recommend adding photos for faster issue resolution.